We offer a 30-day money-back guarantee on our teas.
Yes! You hear it right. If you're not satisfied, I'm not satisfied. That's why I'll happily give you your money back on any of the Kebaya Tea's loose tea product range (excluding accessories). Please do check the ingredients for any potential allergens. We request that you do not order the products if you may potentially be allergic to it. This guarantee does not cover refunds due to allergies. Thank you.
All I ask is that you give Kebaya Tea a go and if you are not completely happy, simply contact us within 30 days from the date of delivery and I'll gladly refund you. I will need the items to be returned to us.
Shipping costs are non refundable.
Due to hygiene issues, the following items are non-refundable (unless faulty):
- eye masks
- tea strainers
Refunds can only be issued to the method that was used to pay for the order and all you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. Only items returned will be approved for a refund.
Please ensure that you use a trackable service as I can't guarantee that I will receive your returned item.
Please contact us here, to initiate a return.